Dofflemyer Development, LLC
New Home Quality Control Review Program

Your new home has been built with first class materials with the highest quality standards. Once we complete a new home and prior to delivering it to our customers, we perform a thorough quality-assurance check to make sure that everything is in proper working order.

While we pride ourselves on delivering first class workmanship, we realize that we may happen to overlook something that is a cause of concern to the new homeowner. Therefore, we have a three stage review process for each and every new home we sell.

Stage 1 – Pre-Move-In Review

Prior to move-in, a representative from Dofflemyer Development will schedule a time to perform a pre-move in inspection with the new homeowner(s), whereas, a comprehensive punch list is created for any items that need attention. We will address all items within our control within 48 hours. In the event that materials need to be ordered or a contractor called in to correct the problem, we identify a planned completion date and advise you accordingly.

Once you are satisfied with the completion of the pre-move-in punch list you will sign off on the list as completed.

Stage 2 – Thirty Day Review

Approximately 30 days after closing, a representative from Dofflemyer Development will contact you to schedule an appointment to meet with you at your home to review any problems you may have at this point and to make any necessary corrections. At this time a thirty day punch-list will be created.

Once you are satisfied with the completion of the thirty day punch list you will sign off on the list as completed.

Stage 3 – Eleven Month Review

Approximately one month prior to the expiration of the initial twelve month warranty period, a representative from Dofflemyer Development will contact you to schedule an appointment to meet you at your home to review any problems that you may have with your home and make any necessary corrections. At this time an eleven month punch-list is created.

Once you are satisfied with the completion of the items (if any) on the eleven month punch-list you will sign off on the list as completed, at such time our comprehensive inspection program is complete.

Each and every member of the Dofflemyer Development team is focused and committed to providing quality customer service at all times. This means that we are always available to answer any questions you may have and we will strive to ensure you are 100% satisfied with your new home.

Routine Service/Warranty Requests

As a convenience to you we have a warranty/customer service email address, whereas any and all warranty items or questions should be sent. This address is service@doffdevelopment.com. Please be as descriptive as possible about the problem/issue that you are experiencing, as well as provide a contact name and number for one of our company representatives to call to discuss the issue and schedule an appointment at your home if necessary. We ask that you channel all non-emergency requests through email at this address.

Emergency Service/Warranty Requests

While emergency service requests are seldom necessary, emergency situations do occur. In the case of an Emergency Request, which we define as:

• Plumbing leak that cannot be stopped
• Loss of heat when temperature is below 50 degrees
• Loss of HVAC when temperature is above 80 degrees
• Complete electrical loss

Prior to contacting us please do what you can to prevent further damage without jeopardizing your safety. Once this has been done, please refer to the subcontractor list enclosed and call the appropriate trade/contractor directly to coordinate entry into your home. If you are unable to determine the appropriate trade/contractor to contact or are unable to reach the appropriate contractor, please contact Todd Dofflemyer at 434-962-5400.

List of Contractors and/or Service Providers:
• HVAC contractor: Clyde Smith, Inc. their number is 977-0940
• Plumbing contractor: Glenn Carter, Inc. Plumbing their number is 295-4463
• Electrical contractor: Jack Birckhead Electrical their number is 825-1610
• Electric Service Provider: Dominion Virginia Power their number is 888-667-3000
• Telephone Service Provider: Sprint/Centel their number is 611 or 977-0550
• Cable Service Provider: Adelphia Cable their number is 800-835-4949
• Appliances: Sears Contract Sales their number is 434-237-2138

Home Curing Process

During the first few months of occupancy, a home is typically experiencing the first change of seasons, and there may be some items that need adjustment as a result of the “curing” process that is taking place. Literally hundreds of gallons of water are drawn out of the drywall, lumber, paint, concrete and other construction materials during this process, and some movement of these materials is inevitable.

It should be noted that minor drywall cracking, nail pops and slight imperfections in wall and ceiling surfaces are to be expected and are a natural part of the home curing process. Both the framing lumber and the drywall material will move slightly during this initial curing process and will stabilize in their new environment. These are cosmetic and maintenance issues and are not covered by the new home warranty.

It is important that you as the owner of your new home, institute a simple preventative maintenance program to protect the value of your new home. This program should start the day that you move into your new home and is particularly important during the first few months of occupancy. The program should include, but not be limited to the following:

• Reading all equipment manuals and following the manufacturers recommended maintenance program for all equipment.
• Caulking any cracks as they occur with the appropriate caulking material. IE you should use indoor caulk for interior cracks and exterior caulk for exterior cracks. Obviously use the appropriate color.
• Touch up paint
• Inspect for leaks
• Check and change air filters as recommended by the manufacturer

We are confident that a well thought out homeowner preventative maintenance program together with our comprehensive three phase review process and warranty service will ensure your satisfaction and years of happiness in your new home.

Dofflemyer Development, LLC New Home Limited Warranty

Dofflemyer Development, LLC, a Virginia Limited Liability Company, hereby warrants to the home buyer who buys a home directly from Dofflemyer Development that, at the time of transfer of record title or the home buyer taking possession, whichever occurs first, the dwelling together with all its fixtures is sufficiently:

1. free from structural defects, so as to pass without objection to the local building department, and

2. constructed in a workmanlike manner, so as to pass without objection by the local building department, and

3. Fit for habitation.

This warranty (the “Warranty”) shall survive closing (the transfer of record title) and shall extend for a period of one year (365 days) from the date of transfer of record title or the home buyer taking possession, whichever occurs first, except that the Warranty pursuant to (1) above for the foundation shall extend for a period of five years from the date of transfer of record title or the home buyer taking possession, whichever occurs first. The term “structural defects” as used in the Warranty, shall mean defect(s) which reduce the stability or safety of the structure below accepted standards or which restrict the normal use of the home.

The Warranty is intended to be identical, except as modified in the Agreement, to the warranty contained in Section 55-70.1 of the Code of Virginia, 1950, as amended, to which section the home buyer is hereby referred for a further description of the Warranty.

The Warranty does not cover damage or defects resulting from ordinary wear and tear, abuse, neglect, lack of general maintenance or acts of nature. All controversies or claims arising out of or relating to this contract, or breach thereof, shall be settled by arbitration administered by the American Arbitration Rules, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.

Non-Warrantable Conditions

The following are conditions that Dofflemyer Development does not warranty and are the responsibility of the homeowner to maintain/correct if necessary:

• Paint – Any touch ups that are not identified on the initial pre-move-in punch list are the homeowner’s responsibility.
• Caulking – Both interior and exterior maintenance and touch ups are considered a homeowner maintenance responsibility. As a complimentary service we will caulk all cracks in the interior painted wood trim package at both the thirty-day and eleven month review. The homeowner shall be responsible for this maintenance at all other times.
• Minor drywall cracking and nail pops; paneling and molding cracks and separations due to normal shrinkage are common and may appear.
• Wood finishes (interior and exterior): Variations in color or appearance of woods is a normal condition.
• Shrubbery, trees, plants, grass, etc. are not warranted.
• Garage, basement, porch patios, walks, drives and foundation concrete can develop minor shrinkage cracks during the warranty period. These cracks are normal and should be expected.
• Exterior brick, veneer, and mortar of most homes will develop some degree of minor cracking during the warranty period which is related to normal settlement of the foundation and/or thermal expansion and contraction.
• Minor cracking or loss of grouting between tiles or between tile and other material.
• Marble – variation is color or appearance of marble is a normal condition
• Chips, scratches, loss of finish or mars in tile, marble, vinyl flooring (if applicable), woodwork, walls, porcelain, brick mirrors, plumbing fixtures, plastic laminate, glass or any other materials not identified/recognized during the pre-move-in inspection is not covered, unless under the original manufacturers warranty.
• Plumbing stoppage due to foreign material being deposited in line by occupants. If this condition is found during a service call the homeowner will be charged time and material to correct.
• Exterior wood can develop minor separations, shrinkage or warping, which should be expected.
• Grading and Drainage has been established so that water drains positively away from the perimeter of the house. Maintaining established draining patterns and prevention of erosion is the homeowner’s responsibility for grading and/or drainage if the established pattern is altered in any way.
• Service company meter problems, service and utility lines installed by developer, municipality or Service Company and back filling or settling of these areas.

Dofflemyer Development wishes to thank you for observing our warranty procedures and policies. We are deeply appreciative of the confidence you have shown in our product by purchasing your home from us. We would like to take this opportunity to reiterate our fullest commitment of delivering to you a superior product. We hope that you will enjoy your home and that in doing so will your will remember that each and every member of the Dofflemyer Development team is focused and committed to providing quality customer service at all times. This means that we are always available to answer any questions you may have and we will strive to ensure you are 100% satisfied with your new home.

Thank You, The Dofflemyer Development, LLC Team